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RepairOps Docs

POS Terminal

The POS Terminal enables your shop to process non-repair sales directly in RepairOps. Sell parts, accessories, labor, and services without tying sales to repair tickets. Manage cash drawers, reconcile daily transactions, and integrate with your accounting.

Available on: Pro and Enterprise tiers only.

RepairOps POS Terminal for processing non-repair sales

Creating a Sale

Section titled “Creating a Sale”

Starting a New Sale

Section titled “Starting a New Sale”
  1. Navigate to POS → New Sale
  2. Optionally select or create a customer (or sell anonymously)
  3. Select Sale Type: Parts, Accessories, Service, Labor, or Other
  4. Begin adding items

The sale appears as a transaction in POS → Transactions, separate from repair tickets.

Adding Line Items

Section titled “Adding Line Items”

For each line item:

  1. Click Add Item
  2. Search for an item:
    • From Inventory — Select a pre-configured inventory item (parts, accessories)
    • Add Custom — Enter a description and price (one-time items like labor)
  3. Enter Quantity
  4. Confirm Unit Price (auto-filled for inventory items)
  5. Optional: Add Discount (percentage or fixed amount)
  6. Click Add to Sale

Inventory Items

Section titled “Inventory Items”

Items in your inventory appear with:

  • Item name and SKU
  • Current stock level
  • Unit price (cost + markup)
  • Available discounts (bulk discounts, promotions)

Stock is deducted automatically when you finalize the sale.

Custom Items

Section titled “Custom Items”

For one-off charges:

  • Labor: “1 hour technician labor” @ $85
  • Rush fee: “Rush diagnostic fee” @ $50
  • Consumables: “Thermal paste syringe” @ $12

No inventory tracking for custom items.

Payments

Section titled “Payments”

RepairOps POS supports multiple payment methods:

Cash

Section titled “Cash”
  1. Click Add Payment
  2. Select Cash
  3. Enter amount received
  4. RepairOps calculates change

For larger shops, cash drawer management is integrated (see below).

Card (Credit/Debit)

Section titled “Card (Credit/Debit)”
  1. Click Add Payment
  2. Select Card
  3. Choose card processor:
    • Stripe (if configured)
    • Square (if configured)
    • Manual entry (swipe, tap, or manually enter details)
  4. Process payment through provider

Check

Section titled “Check”
  1. Click Add Payment
  2. Select Check
  3. Enter check number and amount
  4. Note: Check is recorded but considered pending until deposited

Account Credit / Store Credit

Section titled “Account Credit / Store Credit”

For customers with existing account credit:

  1. Click Add Payment
  2. Select Account Credit
  3. Remaining balance updates automatically

Gift Card

Section titled “Gift Card”
  1. Click Add Payment
  2. Select Gift Card
  3. Scan or enter gift card number
  4. Remaining balance updates

Cash Drawer Management

Section titled “Cash Drawer Management”

For shops with physical cash drawers:

Opening a Drawer

Section titled “Opening a Drawer”
  1. Navigate to POS → Drawer Management
  2. Click Open Drawer
  3. Enter your name and opening amount (e.g., $100)
  4. Confirm opening

The drawer is now active. All cash sales are associated with your drawer session.

Drawer Transactions

Section titled “Drawer Transactions”

Throughout the day, RepairOps tracks:

  • Cash sales — Automatically added
  • Refunds — Deducted from drawer
  • Manual adjustments — Mark-down or mark-up (e.g., adding tips, correcting errors)
  • Deposits — Money taken out and deposited

Closing a Drawer

Section titled “Closing a Drawer”

At the end of your shift:

  1. Click Close Drawer in Drawer Management
  2. Enter your closing count (actual cash in drawer)
  3. RepairOps calculates expected total
  4. Confirm discrepancy if actual differs from expected
  5. Click Finalize

Discrepancy handling:

  • Small differences (< $5) — Logged as noted, drawer closes
  • Large discrepancies (≥ $5) — Flagged for manager review before closing

Daily Reconciliation

Section titled “Daily Reconciliation”

After all drawers are closed for the day:

  1. Navigate to POS → Daily Report
  2. View:
    • Total sales by type (cash, card, check, credit)
    • Total by item category
    • Refunds and adjustments
    • Expected vs. actual cash
    • Drawer discrepancies
  3. Download report as PDF or CSV
  4. Send to accountant or archive

Session Management

Section titled “Session Management”

Active Sessions

Section titled “Active Sessions”

Track multiple POS sessions simultaneously:

  • 3 concurrent drawers (typical small shop)
  • One POS iPad + one cash register + one counter

Each session is independent; transactions don’t interfere.

Session History

Section titled “Session History”

View all past sessions:

  1. POS → Sessions
  2. Filter by date, drawer operator, or drawer location
  3. Click to view session details:
    • All transactions
    • Opening/closing balances
    • Discrepancies
    • Items sold

Reporting

Section titled “Reporting”

Sales Reports

Section titled “Sales Reports”

Daily Report:

  • Date, shift, drawer operator
  • Transactions by type
  • Totals (cash, card, check)
  • Refunds
  • Discrepancies

Category Report:

  • Sales by item category (parts, labor, services)
  • Quantity and revenue
  • Top-selling items

Inventory Report:

  • Stock levels after sales
  • Items below threshold
  • Reorder recommendations

Financial Reports

Section titled “Financial Reports”

Daily Deposit Report:

  • Expected deposit (all card payments + checks)
  • Reconcile against bank deposits
  • Flag undeposited payments

Refund Report:

  • Refunds by date and reason
  • Customer disputes
  • Patterns (e.g., frequent returns of specific items)

Export & Integration

Section titled “Export & Integration”

Export reports in multiple formats:

  • PDF — For printing and archiving
  • CSV — For import to accounting software (QuickBooks, Xero, etc.)
  • JSON — For custom integrations

Multiple Locations

Section titled “Multiple Locations”

If your organization spans multiple shops:

  1. Switch shops from the top navigation
  2. POS drawer and transactions are shop-scoped
  3. Reports can aggregate across shops (manager view)
  4. Inventory levels are per-shop

Tier Availability

Section titled “Tier Availability”
Feature Pro Enterprise
Create sales✓✓
Inventory items✓✓
Custom items✓✓
Cash payments✓✓
Card processing✓✓
Check payments✓✓
Account/Gift card✓✓
Cash drawer management✓✓
Multi-drawer sessions✓✓
Daily reconciliation✓✓
Sales reports✓✓
Financial reports✓✓
Export (PDF/CSV/JSON)✓✓
Multi-shop aggregation—✓

Best Practices

Section titled “Best Practices”

Reconcile daily — Don’t let discrepancies pile up. Address them immediately while drawers are fresh.

Use consistent descriptions — Create standard inventory items for common sales. This improves reporting accuracy.

Train staff on procedures — Every employee who touches POS should know how to open/close drawers, process refunds, and handle discrepancies.

Monitor trends — Review weekly reports for patterns. What items sell most? When do discrepancies happen?

Keep receipts — Customers appreciate printed receipts for POS purchases.

Section titled “Related Features”