Quick Start
Set up your account and onboard your shop in 15 minutes. Create your org, invite your team, and start processing repairs.
RepairOps Documentation
The all-in-one repair shop management platform. Whether you're running a solo shop or managing multiple locations, this documentation will help you get the most out of RepairOps.
Getting Started
Section titled “Getting Started”Your First Ticket
Walk through the complete repair workflow from intake to pickup — see every status transition in action.
Team Setup
Invite staff, assign roles (Owner, Manager, Tech, Front Desk, QC), and configure permissions.
Plans & Billing
Compare Starter, Pro, and Enterprise tiers. Manage AI credits and add-ons.
User Guides by Role
Section titled “User Guides by Role” Front Desk Customer intake, quotes, payments, pickup, and communication.
Technician Diagnostics, repair logging, parts tracking, and time management.
Manager Triage, dispatch, QC oversight, staff management, and KPIs.
Customer Portal Track repairs, approve quotes, and make payments online.
Features
Section titled “Features” Knowledge Base + AI Chat Searchable repair articles and AI-powered assistant with RAG.
System Builder Build custom PC configurations with 31K+ components and compatibility checks.
AI Gateway Flexible AI providers — BYOK or managed credits for diagnostics, voice-to-text, and more.
POS Terminal Accept payments, issue receipts, and manage cash drawers.
Analytics & KPIs Track turnaround time, revenue, and technician productivity.
Plugins & Marketplace Extend RepairOps with free and premium plugins.
Admin & Developer
Section titled “Admin & Developer” Admin Guide Billing, SSO, branding, backups, and security settings.
REST API Reference Full endpoint docs, authentication, and examples.
Plugin SDK Build custom plugins for the RepairOps marketplace.
Self-Hosted Deployment Docker Compose stack for private cloud.
Reports Sales, payments, tax, fiscal-year reporting, and export workflows.
Quick Reference
Section titled “Quick Reference” Ticket State Machine All 13 statuses, transitions, permissions, and gate requirements.
Feature Matrix Starter vs Pro vs Enterprise — full comparison.
Role Permissions What each role can do across the platform.
Keyboard Shortcuts Speed up your workflow.
Glossary Common terms and abbreviations.
Need help? Email support@repairops.app or visit community.repairops.app.