AI Gateway
The AI Gateway brings AI into RepairOps without locking your shop into a single model provider or billing strategy. Use it for intake parsing, note cleanup, KB search, diagnostics assistance, QC support, voice transcription, and manager reporting.
Starter organizations can enable selected AI-powered workflows with an AI add-on. Pro unlocks the full AI Gateway control plane and advanced task coverage. Enterprise adds self-hosted providers, fallback chains, and audit exports.
Supported Providers
Section titled “Supported Providers”RepairOps supports multiple providers so you can optimize for cost, speed, or compliance.
Cloud Providers
Section titled “Cloud Providers”| Provider | Best For | Notes |
|---|---|---|
| OpenAI | General-purpose chat and strong structured output | Popular default for broad usage |
| Anthropic | Reasoning-heavy tasks and long-context prompting | Strong for explanations and summaries |
| Multimodal workflows and cost control | Good fit for mixed text + image tasks | |
| Groq | Low-latency responses | Useful for speed-sensitive actions |
| Mistral | EU-friendly deployments and price-sensitive traffic | Good alternative routing option |
Self-Hosted Enterprise
Section titled “Self-Hosted ”| Provider | Best For | Notes |
|---|---|---|
| Ollama | On-prem or private-cloud inference | Enterprise-only, used for self-hosted models and private data flows |
AI Add-On Matrix
Section titled “AI Add-On Matrix”AI is sold separately from the base Starter / Pro / Enterprise subscription.
| Add-On | Price | Mode | Managed Credits / Month | Best For |
|---|---|---|---|---|
| Disabled | $0 | Off | 0 | No AI usage |
| AI Ready | $79 | BYOK | 0 | Teams using their own provider keys |
| AI Assist | $79 | Managed | 200 | Intake parse, note cleanup, customer summary, KB search |
| AI Copilot | $149 | Managed | 500 | Full managed task coverage including diagnostics, QC, and voice |
| Enterprise AI | Included with Enterprise | BYOK + Managed | Unlimited | Self-hosted routing, failover, audit, and compliance exports |
Task Coverage by Add-On
Section titled “Task Coverage by Add-On”| Task | AI Ready | AI Assist | AI Copilot | Enterprise AI |
|---|---|---|---|---|
| Intake parse | ✓ | ✓ | ✓ | ✓ |
| Note cleanup | ✓ | ✓ | ✓ | ✓ |
| Customer summary | ✓ | ✓ | ✓ | ✓ |
| KB search / KB chat completion | ✓ | ✓ | ✓ | ✓ |
| Diagnostics assist | ✓ | — | ✓ | ✓ |
| QC check | ✓ | — | ✓ | ✓ |
| Voice-to-text | ✓ | — | ✓ | ✓ |
| Manager insights | ✓ | — | ✓ | ✓ |
Tier Notes
Section titled “Tier Notes”- Starter can use AI-powered workflow touchpoints when an add-on is enabled.
- Pro is required for advanced tasks such as diagnostics assist, QC check, manager insights, and voice-to-text.
- Enterprise is required for Ollama, fallback chains, and AI audit export workflows.
Authentication and Billing Modes
Section titled “Authentication and Billing Modes”BYOK (Bring Your Own API Key)
Section titled “BYOK (Bring Your Own API Key)”Use your own vendor keys for supported providers.
Setup
- Go to Settings → AI Gateway → Authentication
- Select BYOK
- Add provider credentials
- Choose which providers can be used per task
Best for
- Teams with existing vendor contracts
- Organizations that want direct provider billing
- Shops that prefer full control over model spend
Managed Billing
Section titled “Managed Billing”RepairOps manages provider usage for you and deducts from your monthly or purchased credit pools.
Setup
- Go to Settings → AI Gateway → Billing
- Select the AI add-on you want
- Set a monthly budget
- Enable alerts
Best for
- Teams that want one invoice
- Multi-user shops that need predictable budgets
- Organizations that do not want to manage vendor keys directly
Credit Pools
Section titled “Credit Pools”RepairOps uses two credit pools:
Monthly Pool
Section titled “Monthly Pool”Replenishes with your billing cycle:
- AI Assist — 200 managed credits
- AI Copilot — 500 managed credits
- Enterprise AI — Unlimited managed access
Monthly included credits do not roll over.
Purchased Credits
Section titled “Purchased Credits”Top up your managed pool anytime:
| Pack | Price |
|---|---|
| 100 credits | $15 |
| 500 credits | $60 |
| 1,000 credits | $100 |
Purchased credits expire after 12 months of inactivity.
Typical Task Costs
Section titled “Typical Task Costs”| Task | Credits |
|---|---|
| Intake Parse | 1 |
| Note Cleanup | 1 |
| Customer Summary | 2 |
| KB Search / KB Chat Completion | 1 |
| Diagnostics Assist | 2 |
| QC Check | 2 |
| Voice-to-Text | 3 |
| Manager Insights | 3 |
AI Workflows in RepairOps
Section titled “AI Workflows in RepairOps”Core Tasks Starter
Section titled “Core Tasks ”- Intake Parse — Pull structure from customer descriptions
- Note Cleanup — Turn rough technician notes into polished text
- Customer Summary — Generate customer-facing summaries
- KB Search / KB Chat — Find and answer from your Knowledge Base
Advanced Tasks Pro
Section titled “Advanced Tasks ”- Diagnostics Assist — Suggest next diagnostic steps
- QC Check — Generate AI-assisted pre-check ideas for completed work
- Voice-to-Text — Convert voice notes into cleaned repair documentation
- Manager Insights — Summarize weekly performance patterns
Budget Controls and Usage Visibility
Section titled “Budget Controls and Usage Visibility”Budget Caps
Section titled “Budget Caps”- Open Settings → AI Gateway → Budget
- Set a monthly spend ceiling
- Enable alerts at 75%, 90%, and 100%
When you hit the budget limit:
- Managed AI tasks are blocked
- RepairOps surfaces an “AI budget exceeded” state in the UI
- Owners and managers receive an alert
Usage Dashboard
Section titled “Usage Dashboard”Use Settings → AI Gateway → Usage to review:
- Remaining monthly credits
- Purchased-credit balance
- Usage by task type
- Recent AI actions and outcomes
Fallback Chains Enterprise
Section titled “Fallback Chains ”Enterprise customers can configure fallback chains for reliability:
- Open Settings → AI Gateway → Providers
- Select a primary provider
- Configure one or more fallbacks
- Save the routing order
RepairOps will retry eligible requests on the next provider if the primary provider fails or times out.
AI Audit Trail Enterprise
Section titled “AI Audit Trail ”All AI tasks can be logged with:
- Task type and timestamp
- Provider used
- Credit usage
- User who triggered the action
- Success or failure state
This gives security and compliance teams a defensible record of AI activity across the organization.
Availability Summary
Section titled “Availability Summary”| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Basic AI workflow actions | ✓* | ✓* | ✓ |
| Full AI Gateway settings | Limited | ✓ | ✓ |
| Advanced AI tasks | — | ✓* | ✓ |
| BYOK provider mode | ✓* | ✓* | ✓ |
| Managed billing mode | ✓* | ✓* | ✓ |
| Ollama self-hosted | — | — | ✓ |
| Fallback chains | — | — | ✓ |
| AI audit trail | — | — | ✓ |
*Requires an AI add-on or Enterprise AI
Related Pages
Section titled “Related Pages”- Knowledge Base — KB search and KB Chat usage
- Analytics — Manager insights and AI-driven reporting
- System Builder — AI-assisted custom PC builds