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RepairOps Docs

Features Overview

RepairOps provides a comprehensive suite of tools for repair shop management across all service tiers. This section covers all features available on Starter, Pro, and Enterprise plans.

RepairOps Dashboard showing KPIs and recent tickets

Core Features Starter

Section titled “Core Features ”

Knowledge Base + KB Chat

Section titled “Knowledge Base + KB Chat”

Build an internal knowledge base with AI-powered search. Create rich-text articles with attachments, manage publishing workflows, and enable your team to instantly find answers via RAG-powered chat.

System Builder

Section titled “System Builder”

Design and recommend custom computer systems with AI assistance. Access 31K+ components from BuildCores, enable compatibility checking, and share curated builds with customers through the portal.

Advanced Features Pro

Section titled “Advanced Features ”
RepairOps Kanban board showing ticket columns by repair status

AI Gateway

Section titled “AI Gateway”

Integrate AI across your workflow with flexible provider support. Choose between bring-your-own-API-key or RepairOps-managed credits. Power intake parsing, diagnostics, voice-to-text, QC checks, and more.

POS Terminal

Section titled “POS Terminal”

Process non-repair sales directly in RepairOps. Manage cash drawers, process multiple payment methods, and generate daily reconciliation reports.

Analytics & KPI Dashboards

Section titled “Analytics & KPI Dashboards”

Track shop performance with real-time dashboards. Monitor revenue, throughput, turnaround time, QC pass rates, and tech-level performance. Pro tier unlocks AI insights and PDF reports.

RepairOps Analytics dashboard with revenue and performance metrics

Plugin System

Section titled “Plugin System”

Extend RepairOps with free and premium plugins. Connect label printers, booking systems, CRM integrations, and more. Pro users access advanced plugins like Google Reviews, Time Clock, and Customer Export.

iFixit Repair Guides

Section titled “iFixit Repair Guides”

Embed step-by-step repair guides from iFixit directly in your workflow. Search millions of guides, attach them to tickets, and let AI suggest relevant guides automatically.

Enterprise Features Enterprise

Section titled “Enterprise Features ”

Enterprise-only capabilities include white-label branding, REST API access, SSO/SAML authentication, and self-hosted AI via Ollama. See Admin Documentation for configuration details.

Section titled “Navigation”