White-Label Branding

Customize RepairOps with your shop’s branding. Set a custom domain, upload your logo, configure colors, and brand outbound emails. Create a fully white-labeled experience for your team and customers.

Available on: Enterprise tier only.

Custom Domain

Use your own domain (e.g., repairs.yourshop.com) instead of yourshop.repairops.io.

Setting Up a Custom Domain

Navigate to Settings → Branding → Custom Domain
Enter your domain name (e.g., repairs.yourshop.com)
Add DNS records (CNAME or A records) as indicated:
- CNAME: Point repairs.yourshop.com → yourshop.repairops.io (easiest)
- A Records: Point directly to RepairOps IP (if required by your DNS provider)
Click Verify Domain
RepairOps checks DNS propagation and activates custom domain

SSL/TLS Certificate

RepairOps automatically provisions a free SSL certificate (via Let’s Encrypt) for your custom domain:

Issued automatically upon verification
Auto-renews every 90 days
No additional configuration needed

Your site is immediately HTTPS and secure.

Email from Custom Domain

Outbound emails from RepairOps appear to come from your domain:

From: noreply@yourshop.com (instead of noreply@repairops.io)
Requires SPF/DKIM configuration (see below)

SPF & DKIM Configuration

For emails to be trusted, configure SPF and DKIM records:

SPF Record

Add to your DNS:

v=spf1 include:repairops.io ~all

DKIM

RepairOps provides DKIM public key. Add to your DNS:

CNAME: default._domainkey.yourshop.com → repairops._domainkey.repairops.io

These prevent email spoofing and improve deliverability.

Logo & Colors

Logo Upload

Upload your shop’s logo:

Settings → Branding → Logo
Click Upload Logo (PNG, JPG, or SVG)
Logo must be at least 200x50px
RepairOps auto-scales for different contexts:
- Header (typically 40px tall)
- Login page (typically 100px tall)
- Mobile (smaller screen versions)

Your logo appears in:

Header navigation (staff app and customer portal)
Email headers
Customer portal
Login page background

Color Scheme

Customize the color palette:

Settings → Branding → Colors
Set primary brand colors:
- Primary Color — Main accent (buttons, links, headers)
- Secondary Color — Supporting accent
- Success Color — For positive/completed states (default: green)
- Error Color — For errors/failures (default: red)
- Text Color — Main text (default: dark gray)
- Background Color — Page background (default: white)
Preview updates in real-time
Save when satisfied

Accessibility: Choose colors with sufficient contrast for accessibility. RepairOps calculates WCAG contrast ratio (minimum AA required).

Email Template Branding

Customize transactional emails to match your branding:

Email Header

Settings → Branding → Email Templates
Set Email Header Background Color
Upload Email Logo (appears in header)
Set Email Header Text Color (e.g., white for dark backgrounds)

Set Footer Text (e.g., “Thank you for choosing [Shop Name]!”)
Set Footer Link Color
Add social media links (optional)
- Facebook, Instagram, Twitter, etc.
- Links appear in email footer

Custom Footer Text

Add closing text to all emails:

Best regards,
[Shop Name] Repair Team
123 Main Street
[City], [State] [ZIP]
[Phone]

Use [Shop Name] placeholder; RepairOps auto-fills organization name.

Email Template Preview

Before finalizing, preview how emails look:

Settings → Branding → Email Templates → Preview
See examples of:
- Invoice email (with branding)
- Appointment reminder (with branding)
- Password reset (with branding)
- Notification emails (with branding)

Verify:

Logo displays correctly
Colors are readable
Links are clickable
Mobile rendering looks good

Portal Branding

The customer portal automatically uses your branding:

Logo in portal header
Primary color for buttons and links
Custom domain (if configured)
Custom email footer

Customers see a fully branded experience when:

Receiving invoice emails
Accessing estimate approval link
Viewing repair status
Receiving payment reminders

Help Center Branding (Optional)

If you use RepairOps’ self-hosted Help Center:

Settings → Branding → Help Center
Configure:
- Help Center Domain — e.g., help.yourshop.com
- Logo — Same as app logo (or different if preferred)
- Colors — Can match or differ from app branding

Help Center articles are then hosted on your custom domain with your branding.

Mobile App Branding

If using RepairOps mobile app (for technicians):

Settings → Branding → Mobile App
Your logo and colors automatically appear in mobile app
Apps can be white-labeled or still branded as “RepairOps”

Custom splash screen and app icon can be added (contact support).

Favicon & Browser Tab

Customize the browser tab appearance:

Settings → Branding → Favicon
Upload a small icon (16x16 or 32x32 PNG)
Icon appears in browser tab when RepairOps is open

This reinforces branding when users have multiple tabs open.

Invoice Branding

Invoices automatically use your branding:

Logo at top of invoice
Company colors in headers
Custom footer text
Custom domain email sender

No separate configuration needed; invoices use settings from above.

Brand Assets

Downloading Brand Assets

RepairOps can generate brand guidelines:

Settings → Branding → Export Brand Guide
Generate a PDF with:
- Logo (in various formats and sizes)
- Color palette (RGB, HEX, CMYK values)
- Fonts used
- Typography guidelines
- Email template specs
- Spacing and sizing standards

Share this with contractors or developers if they need to build integrations matching your brand.

Multiple Branding (Multi-Organization)

If you have multiple organizations (rare but supported):

Each organization has separate branding settings
Users switching between organizations see different logos/colors
Invoices generated from Organization A show Organization A’s branding

This is useful for multi-brand franchises or corporate rollups.

Reverting to RepairOps Branding

To switch back to default RepairOps branding:

Settings → Branding → [Setting Name] → Reset to Default
Confirm

All custom branding is removed and replaced with RepairOps defaults. Your data is not affected.

Branding Best Practices

Test thoroughly — Before going live with custom branding, test:

Logo loads correctly in all contexts (header, email, mobile)
Colors meet accessibility standards (WCAG AA contrast)
Custom domain DNS propagates globally (test from different locations)
SPF/DKIM configured (test email deliverability)
Mobile app renders correctly
Invoices print correctly with colors

Use consistent branding — Keep logo, colors, and fonts consistent across:

RepairOps UI
Customer portal
Emails
Physical locations (match any offline branding)

Monitor email deliverability — After custom domain setup:

Monitor spam folder for test emails
Check DKIM/SPF records are correct
Request customers add your domain to contacts (improves deliverability)

Update periodically — If your shop rebrands:

Update logo in RepairOps
Update colors
Update email footer text
Consider creating a “Brand Launch” communication to team

Troubleshooting

Logo is distorted or pixelated

Ensure logo is high resolution (at least 1000x250px)
Use SVG if possible (scales to any size without loss)
Try uploading a PNG instead of JPG

Custom domain won’t verify

Wait 24-48 hours for DNS propagation
Check DNS records are exactly as specified
Use online DNS checker (e.g., MXToolbox) to verify
Contact support if DNS propagation seems stuck

Emails not sending from custom domain

Verify SPF and DKIM records are correct
Wait 24 hours after DNS changes
Test with Send Test Email in branding settings
Check spam folder (may be marked as spam initially)

Colors look different than expected

Different screens/monitors display colors differently
Verify contrast in Branding → Colors → Preview
Test on multiple devices (phone, tablet, desktop)

Security — SSL certificates, domain security
Admin Overview — Other Enterprise features