Admin Guide

Welcome to the RepairOps admin guide. This section covers subscription management, security, branding, backups, and enterprise features.

Core Admin Topics

Billing & Subscriptions

Manage your RepairOps subscription, view invoices, purchase AI credits, and monitor usage. Understand hard limits, AI add-ons, and how to upgrade or downgrade tiers.

SSO & SAML (Enterprise)

Set up Single Sign-On integration with your identity provider. Streamline user provisioning with SAML 2.0 or OIDC and reduce password management overhead.

White-Label Branding (Enterprise)

Customize RepairOps with your shop’s branding. Set custom domain, logo, colors, and email templates to create a branded experience for your team and customers.

Automated Backups & Exports

Configure automated database backups, retention policies, and compliance exports. Ensure your data is protected and recoverable.

Security & Access Control

Configure 2FA, API key management, RLS (Row-Level Security), and audit logging. Protect sensitive data and maintain compliance with security standards.

Admin Checklist

Getting started:

• Confirm billing tier and usage limits
• Add team members and assign roles
• Enable 2FA for admin accounts
• Configure backup settings
• Review security policies and RLS

Ongoing:

• Monitor usage vs. billing limits monthly
• Review audit logs quarterly
• Rotate API keys periodically
• Update white-label branding as needed
• Test backups (restore to sandbox)

Common Admin Tasks

I need to add a new team member → Go to Settings → Team → Invite Member

I want to upgrade to Pro tier → Go to Settings → Billing → Change Plan → Pro → Confirm

I need to export customer data for compliance → Go to Settings → Compliance → Export Data → Select date range

I want to set up SSO → Go to Settings → Authentication → SSO Setup (Enterprise only)

I need to restore from backup → Go to Settings → Backups → Select backup date → Restore to Sandbox

Role-Based Access

RepairOps has seven roles available across organizations:

Role	Can Do
Owner	Everything. Billing, users, settings, data deletion.
Manager	Run shop, access all tickets/reports, assign work, view costs.
Front Desk	Check-in, issue tracking, pickup/payment, approve estimates.
Tech	View assigned tickets, log work, update status, attach files.
QC	View all tickets, access QC queue, mark items passed/failed.
Accounting	View invoices, payment records, and financial reporting.
Dispatcher	Coordinate assignments and workload visibility without editing repairs.

Assign roles in Settings → Team → Members.

Help & Support

• Feature Documentation — How to use RepairOps features
• Developer Documentation — API, plugins, self-hosted
• Help Center — FAQs and troubleshooting
• Support — Contact our support team